Shipping Policy

Raleigh Hobby and R/C ships to all 50 States as well Puerto Rico, Virgin Islands, and all APO/FPO addresses. International shipping is not available at this time.

Shipping charges are calculated at the time of checkout. Rates are subject to change at the discretion of the shipping carrier and Raleigh Hobby and R/C as necessary. Raleigh Hobby and R/C selects and may change default shipping carriers at any time with or without notice.

 

Free FEDEX Ground Shipping on orders over $99

Qualifying Orders:

  • Applicable on orders $99 or higher prior to taxes and shipping charges
  • Contiguous United States shipments only
  • Available on in-stock orders only

 

$2.99 Standard Shipping on Orders Under $99

 

Qualifying Orders:

 

  • Contiguous US orders only
  • Shipped via Horizon Hobby’s choice of carriers and services (most orders will take 3-7 business days)
  • No guaranteed delivery date
  • Tracking numbers may not be available
  • Upgrade to FedEx Ground for $8.99 for guaranteed delivery timeframe and tracking information (within 5 business days)
  • Orders may not exceed $99 prior to taxes and shipping charges
  • Due to restrictions beyond our control, some items may not be allowed to ship standard. We regret any inconvenience.

Free Shipping on APO/FPO Orders

Free shipping to support our servicemen and servicewomen

  • APO/FPO addresses
  • Shipped via economy shipping option
  • The United States Postal Service no longer allows for the shipment of LiPo batteries to overseas military addresses.

Shipping Rates

United States and US Territories:

MethodUSAK/HIPR/VI
Standard$2.99$10.99$10.99
Ground$8.99$17.99N/A
2 Day$25.99$33.99$33.99
Next Day$35.99$47.99$47.99

PayPal Shipping

For your convenience we offer PayPal as one of our payment options. As required by PayPal, we can only ship orders to PayPal verified addresses. We cannot ship an order over $99 to a PO Box, even if it is to a PayPal verified address. All orders above $250 will require a signature. We cannot accept international PayPal payments at this time.

Due to the nature of how PayPal works, we cannot accept PayPal as a payment method for backordered items. If your cart contains both backordered and in-stock items, you may purchase the in-stock portion of your order with PayPal. You will need to create a second order with your backordered items and pay with a credit card or gift card.

Paypal cannot be used with other payment methods such as Gift Card or Credit Card on the same order.

All shipping, fraud prevention and backorder policies, including all other policies put in place by Horizon Hobby, LLC, still apply to all orders submitted with PayPal unless otherwise noted.

Per PayPal policy, all refunds must be processed within 60 days of the initial transaction. We cannot refund any PayPal transaction after that time.

Shipping Times

Every in stock order we receive by 10:00 A.M. (CST) Monday – Friday ships out the very same day. Depending on your location and the availability of product, orders are shipped from our North Carolina store or from our distributor directly. Order processing may be delayed by any incorrect or incomplete information provided by you or your payment provider. Delays due to payment processing are not the responsibility of Raleigh Hobby and R/C, LLC.

Overnight Shipping (Saturday/Sunday delivery is excluded)

Overnight shipping is only available for in stock orders we receive by 10:00 A.M. (CST) Monday – Friday. Items ordered after 10:00 A.M. (CST) on Friday will not ship out from our warehouse until the following Monday.

Shipment Arrivals

Please be aware that most carriers are closed for national holidays and are not held responsible for delays due to weather conditions or natural disasters. Your order acknowledgement includes a tracking number for all UPS and Federal Express shipments. Accurate tracking is not available until one business day before the expected arrival. If you have an account, you may track your order at our new Order History page after you log in to the Account section of our site.

Raleigh Hobby and R/C and/or the carrier reserve the right to request a signature for proof of delivery. We cannot demand a shipment carrier to leave a package.

You may also visit the following websites to track your packages or feel free to contact us at 919-772-1211.
https://tools.usps.com/go/TrackConfirmAction!input.action
http://www.ups.com/tracking/tracking.html
http://www.fedex.com/us/tracking/

Missing or Damaged Shipments

Please be sure to reconcile the number of boxes shipped with the number of boxes received. On occasion carriers may deliver boxes separately. Please note that ground and air shipments are often assigned to separate trucks and may arrive at different times of the day.

Please do not accept boxes with exterior damage. If the box has been delivered without your signature, contact the carrier before opening the package. The carrier will need to inspect the box and verify any damage before refund or replacement can occur.

Ground Only Shipments

Lithium / Li-Po Batteries

Both rechargeable and non-rechargeable power sources, common in computers, cell phones, cameras, and other small electronic devices. If dropped, crushed, or short-circuited, these batteries can release dangerous amounts of heat and may ignite, and are dangerous in fires. Special regulations, with special labeling or marking requirements, apply to shipping these batteries by Ground and Air domestically.

Due to the Watt-hour rating of the cell or battery, certain lithium batteries may be considered a hazardous or dangerous good item. Shipments requiring dangerous goods shipping documents are shipped via FedEx. FedEx Ground hazardous materials shipments may not be shipped to, from or within Hawaii.

FedEx Express will only ship dangerous goods to the following cities in Alaska:

Dangerous Goods are not accepted by FedEx Express at the following Hawaiian zip codes:

96737, 96742, 96742, 96747, 96752, 96769, 96772, 96774, 96776, and 96796.

For a complete listing of Domestic zip codes where dangerous goods are not accepted by FedEx Express, please visit the following link http://images.fedex.com/us/services/pdf/DG_ZIPs_Not_Served.pdf.

Hazardous Materials

Hazardous materials (HAZMAT) are only available via ground shipping.

ORM-D – Other Restricted Material

ORMD items can only be shipped via ground delivery. Products of this nature include quarts of fuel, glues, paints, thinners, and aerosol sprays. We cannot ship ORMD items to Alaska, Hawaii, Puerto Rico, Catalina Island, APO / FPO or international addresses at this time.

Proposition 65

Products delivered to California residents may have a Prop 65 label. For more information on Proposition 65, please visit the websites below.
OEHHA Prop65 Information
Current Prop65 list

 

Taxes

Items sold by Raleigh Hobby and R/C LLC and shipped to destinations in the following states are subject to tax:

  • North Carolina – 6.75% Items and Shipping

How Sales Tax is Calculated

Sales tax on items sold by Raleigh Hobby and R/C, LLC are assessed in accordance with state tax laws. In North Carolina, local law requires assessing tax to be assessed on both the items sold, as well as the shipping charges.

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